About ProxyKey

With connection speeds going as fast as 1Gbps, ProxyKey guarantees speed above all else with the services that their clients get. Next on the list would be reliability with ProxyKey providing 99.92 percent uptime guarantee. Their 48 hour money back guarantee in case clients are not satisfied with their purchase. Customers can also read a ProxyKey review to find out more about the provider’s service quality.

Here are more characteristics of the ProxyKey offerings:

  • US-based support team that are available 24/7, though calls are only received during business hours
  • Dozens of datacenters are maintained worldwide
  • No need for toolbars or installations
  • Compatible with any browser and software

All Reviews

katherine
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The experience of katherine with ProxyKey at 25 August 2017:

Ticket Information
#812386 – why was I refunded for my purchase of private proxies? Answered
Department
Sales
Submitted
08/17/2017 18:09
Last Updated
08/23/2017 16:34
Priority: Medium
Reply
Close
Reply
08/23/2017 16:34
Olesya Kalat
Staff
Katherine,

We are closing this ticket and will not be answering any future correspondences. Please contact PayPal if you have any further questions in regards to the standing of your account with them. Have a wonderful day!

08/23/2017 04:28
Katherine
Client
Excuse me? Let reiterate ALL of my orders were made with the same account, MY paypal account im not sure what you mean by unregistered? Unregistered with who? My paypal is FULLY VERIFIED REGISTERED BUSINESS ACCOUNT. I really dont believe you have any real info behind this decision because any reason youve given me is unintelligble or just plain wrong, but I do invite you to present to me where you got these rediculous assumptions, i can prove all SIX of the orders I placed were placed with MY FULLY VERIFIED BUSINESS PAYPAL so you really should come correct with some facts if youre going to accuse an honest customer of fraud. At least you apologized for wasting my time but if I cant get some LEGITIMATE customer service you're terribly misinformed effort at fraud prevention is going to lose you more reputation, customers, and uncalculable times more revenue than my seventeen dollar order would cost if reversed, thats if I was trying to make a fraudulent order which I really feel Ive gone to more than enough length to prove that I am NOT!

08/22/2017 16:31
Olesya Kalat
Staff
Katherine,
We apologize for wasting your time, but we cannot fulfill any of your fraudulent orders. You may want to stop placing orders with different unregistered PayPal accounts. Good luck to you!

You rated this response
08/21/2017 22:58
Katherine
Client
Okay this time it was refunded AGAIN and it says FRAUD this is redicuclous you say it takes 1 day I've waited a full work week and paid five times with unreasonable and shifty customer service. It is you who is the fraud here! You lost a customer and ensure the worst reviews a fake web company can get. Not only was I not helped through the tickets but I got no information just lies and false assurance this is ridiculous. You've wasted my time and I will do my best to make sure you don't waste anyone elses.

08/21/2017 11:54
Olesya Kalat
Staff
Katherine,
Our orders take 1 business day to process. Your payment is being reviewed now, we will keep you posted.

You rated this response
08/19/2017 23:23
Katherine
Client
Thank you its paíd and pending again, does it usually take more than 4 days to get a dedicated ip address? The reason dont go to another company si because from What I understand youre NC server is located in Asheville, which si exactly where I want to test and I was going order more locations if Im able to use the one ive paid for three times on Monday then I hope more locations won't take another week

08/18/2017 16:40
Olesya Kalat
Staff
Hi Katherine,
My apologies for the misunderstanding, please place your orders again and we will work with our Billing Department to figure this out. Thanks!

You rated this response
08/18/2017 13:25
Katherine
Client
My PayPal is flagged by the payment processor? The payment processor is PayPal. After the paying for the service Its being refunded by you. So why is it I can't use my PayPal balance. There is a lot more risk of fraud I'm credit card payments, which is what you're asking for right? I don't understand. My paypal is a long active verified business account and paypal does not have my account flagged because there's no reason to flag my account and I think they would know.

08/18/2017 11:44
John Penney
Staff
Katherine,
Your payments keep getting refunded because your PayPal account has been flagged by our payment processor. You may try placing another order with a different payment method.

John Penney
Proxy Key
Customer Support Specialist

You rated this response
08/18/2017 11:06
Katherine
Client
Okay no response and now my purchase is still pending I'll keep checking back

08/17/2017 18:09
Katherine
Client
I am going to go ahead and purchase only the Asheville, NC proxy. I hope theres no problem

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Mark
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The experience of Mark with ProxyKey at 15 March 2017:

These fools do not have any idea how to conduct a business. I ordered 10 proxies and received the proxies. They have not worked from day 1. Olesya Kalat is the president of this company and I have her on my Linkedin page. I contacted her after seeing the proxies were not working. She referred me to Mike her partner at customer support. So I sent him an e-mail with my issues with no response. I also used their ticket system to ask for customer support with not response. It has been 4 days still with no response so I called their number on their website with no one answering the phone. I have contacted Olesya Kalat again on Linkedin with no response. I guess they wanted to get me with their 48 hours guarantee. Since it has been more than two days they can keep the $$.

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Cris
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The experience of Cris with ProxyKey at 28 October 2016:

Expensive low quality proxies, worst support that I've ever saw, you getting different order then you've bought and paid and much more.

I'm using private proxies for many purposes for over 6 years and so far proxykey is the worst prpvoder that I've ever saw.

Don't wastw your money ans don't buy anything from them.

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Sue
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The experience of Sue with ProxyKey at 5 August 2016:

best around

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Thomas
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The experience of Thomas with ProxyKey at 3 August 2016:

Proxy Key is pricier than some of the other proxy providers I've tried in the past, but they've been worth the price. Their product and customer support are hands down the best around and unlike the competition, they're a real US company….which for me is a breath of fresh air.

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Nick
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The experience of Nick with ProxyKey at 3 August 2016:

I've been with Proxy Key close to 3 years now. Their proxies are top notch, support is excellent and their response time is the best I've come across. Not to mention they're the only US based proxy company around. Can't beat them.

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Rick
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The experience of Rick with ProxyKey at 31 January 2016:

I have been with Proxy Key for almost 2 months now. I haven’t encountered any big problems that the support cant handle. The customer service is good, the products are excellent,nice website. Also, US-based customer service is a great plus for me,

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